Introduction

Welcome to tryMicrogenix. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website at http://trymicrogenix.net/ or purchase our products.

This policy applies to all interactions you have with tryMicrogenix, including when you browse our online store, purchase our Superfood Confection Powders, Luxe Functional Gummies, Luxe Daily Softgels, or Indulgent Extract Drops, communicate with our customer service team, or engage with our marketing materials.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. We encourage you to read this document carefully to understand our practices regarding your personal data. If you do not agree with any part of this policy, please discontinue use of our website and services.

How We Protect Your Data

At tryMicrogenix, we take the security of your personal information seriously and implement industry-standard measures to protect your data from unauthorized access, alteration, disclosure, or destruction. We use secure socket layer (SSL) encryption technology to protect sensitive information during transmission, particularly during the checkout process.

All payment information is processed through trusted third-party payment processors that comply with Payment Card Industry Data Security Standards (PCI-DSS). We do not store complete credit card numbers or payment card details on our servers. Our payment partners use advanced encryption and tokenization to ensure your financial data remains secure.

We maintain physical, electronic, and procedural safeguards to protect your information. Our systems are regularly monitored and updated to address potential security vulnerabilities. Access to personal information is restricted to authorized employees and service providers who need the information to perform their duties.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you share responsibility for maintaining the confidentiality of your account credentials. Please notify us immediately at support@trymicrogenix.net if you suspect any unauthorized access to your account.

Your Rights and Choices

You have important rights regarding your personal information, and tryMicrogenix respects your ability to control how we use and share your data. You have the right to access the personal information we hold about you and request a copy of this data. You may also request that we correct any inaccurate or incomplete information in our records.

You have the right to request deletion of your personal information, subject to certain legal exceptions such as completing transactions, complying with legal obligations, or detecting and preventing fraud. To exercise these rights, please contact us at support@trymicrogenix.net or call us at +15143520808.

You can opt out of receiving marketing and promotional emails from tryMicrogenix at any time by clicking the unsubscribe link in any marketing email or by contacting us directly. Please note that even if you opt out of marketing communications, we will still send you transactional emails related to your orders and account.

For California residents: Under the California Consumer Privacy Act (CCPA), you have the right to know what personal information we collect, the right to delete your information, the right to opt out of sale of personal information (note: we do not sell personal information), and the right to non-discrimination for exercising your privacy rights.

For European residents: Under the General Data Protection Regulation (GDPR), you have additional rights including the right to data portability, the right to restrict processing, and the right to object to processing of your personal data. You also have the right to lodge a complaint with a supervisory authority in your jurisdiction.

What Information We Gather

tryMicrogenix collects various types of information to provide you with our products and services, improve your shopping experience, and communicate with you effectively. The information we collect falls into several categories depending on how you interact with our website and business.

When you create an account or place an order for our Superfood Confection Powders, Luxe Functional Gummies, Luxe Daily Softgels, or Indulgent Extract Drops, we collect personal identification information including your name, email address, phone number, billing address, and shipping address. This information is essential for processing and delivering your orders.

We collect payment information necessary to complete your purchase. However, sensitive payment details such as credit card numbers are processed directly by our secure third-party payment processors and are not stored on our servers. We may retain the last four digits of your card number and card type for reference purposes only.

We automatically collect certain technical information when you visit our website, including your IP address, browser type and version, device information, operating system, referring URLs, pages viewed, time spent on pages, and clickstream data. This information helps us understand how visitors use our site and improve functionality.

We maintain records of your order history, purchase patterns, product preferences, and customer service interactions. This helps us provide better support and personalize your shopping experience. If you contact us via email, phone, or chat, we collect the content of your communications and any information you provide to help resolve your inquiry.

External Website Disclaimer

The tryMicrogenix website at http://trymicrogenix.net/ may contain links to third-party websites, services, or resources that are not owned or controlled by tryMicrogenix. These links are provided for your convenience and may include payment processors, social media platforms, shipping carriers, or other service providers.

We have no control over the content, privacy policies, or practices of third-party websites and cannot accept responsibility or liability for how these sites collect, use, or share your personal information. When you click on a third-party link and leave our website, you are subject to the privacy policy and terms of service of that external site.

We strongly encourage you to review the privacy policies of any third-party websites you visit before providing any personal information. The inclusion of any link does not imply endorsement by tryMicrogenix, and we make no representations or warranties regarding the content or accuracy of materials on such websites.

If you have concerns about a third-party website linked from our site, please contact us at support@trymicrogenix.net, and we will review the link in question.

Cookies and Tracking Tools We Use

tryMicrogenix uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you and remember your preferences during your visit and on return visits.

We use several types of cookies on our website. Essential cookies are necessary for the website to function properly and enable basic features like page navigation, secure checkout, and access to your account. These cookies cannot be disabled without significantly impacting your ability to use our site.

Analytics cookies help us understand how visitors interact with our website by collecting information about pages visited, time spent on the site, and any errors encountered. We use services like Google Analytics to gather this data, which helps us improve our website performance and user experience. This information is typically aggregated and anonymous.

Marketing and advertising cookies are used to deliver relevant advertisements and track the effectiveness of our promotional campaigns. These cookies may be set by us or by third-party advertising partners and may track your browsing activity across different websites.

You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies, though this may limit your ability to use certain features of our website. You can also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. For more information about managing cookies, please visit your browser’s help section.

How Your Data Is Used

tryMicrogenix uses the information we collect for various purposes related to operating our business, providing excellent customer service, and improving our products and services. Understanding how we use your data helps you make informed decisions about sharing your information with us.

The primary use of your information is to process and fulfill your orders for our Superfood Confection Powders, Luxe Functional Gummies, Luxe Daily Softgels, and Indulgent Extract Drops. This includes verifying your payment information, arranging shipping, sending order confirmations and tracking information, and handling returns or exchanges.

We use your contact information to provide customer service and support, respond to your inquiries, resolve complaints, and communicate about your account or orders. This includes sending transactional emails about order status, shipping updates, and other service-related messages that are essential to your customer relationship with us.

With your consent, we use your email address and other contact information to send marketing and promotional communications about new products, special offers, wellness tips, and other information we think may interest you. You can opt out of these marketing emails at any time by using the unsubscribe link or contacting us directly.

We analyze browsing and purchase data to improve our website functionality, enhance user experience, develop new products, personalize content and recommendations, and conduct market research. This helps us understand customer preferences and optimize our product offerings to better serve your wellness needs.

We may use your information to prevent fraud, enhance security, comply with legal obligations, enforce our terms of service, and protect the rights and safety of tryMicrogenix, our customers, and others. This includes monitoring for suspicious activity and cooperating with law enforcement when required by law.

When We Share Your Information

tryMicrogenix values your privacy and does not sell your personal information to third parties. However, we do share your information with trusted service providers and in certain other circumstances necessary to operate our business and provide you with our products and services.

We share information with service providers who perform functions on our behalf, including payment processors who handle credit card transactions, shipping carriers who deliver your orders to your address at 7275 R. Sherbrooke E, Montréal, QC H1N 1E9, Canada or elsewhere, email service providers who help us send communications, and technology providers who host our website and maintain our systems. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

We may disclose your information when required by law, such as in response to subpoenas, court orders, or legal processes, or to comply with applicable regulations. We may also share information with law enforcement, government authorities, or other third parties when we believe disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to government requests.

In the event of a merger, acquisition, sale of assets, bankruptcy, or other business transfer, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email or prominent notice on our website before your information becomes subject to a different privacy policy.

We may share aggregated or anonymized information that cannot be used to identify you personally with third parties for analytics, research, or marketing purposes. We will also share your information with third parties when you explicitly consent to such sharing or direct us to do so.

Privacy Protection for Minors

The tryMicrogenix website and our products, including Superfood Confection Powders, Luxe Functional Gummies, Luxe Daily Softgels, and Indulgent Extract Drops, are intended for use by adults aged 18 and older. We do not knowingly collect, use, or solicit personal information from children under the age of 13, and our website is not directed at children.

If you are under 13 years of age, please do not use our website or provide any information to tryMicrogenix. We do not knowingly allow children under 13 to create accounts, place orders, or submit personal information through our website or any other means.

If we learn that we have collected personal information from a child under 13 without verified parental consent, we will take steps to delete that information as quickly as possible. Parents or legal guardians who believe their child has provided personal information to tryMicrogenix should contact us immediately at support@trymicrogenix.net or call +15143520808.

For residents of jurisdictions where the age of majority is higher than 13, we do not knowingly collect information from individuals below the applicable age of consent without appropriate parental or guardian consent. We encourage parents and guardians to monitor their children’s internet usage and help enforce this Privacy Policy.

Updates to Our Privacy Practices

tryMicrogenix reserves the right to modify, update, or change this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or for other operational, legal, or regulatory reasons. When we make changes, we will update the effective date at the top of this policy to indicate when the changes were made.

For significant changes that materially affect how we collect, use, or share your personal information, we will provide notice through prominent placement on our website at http://trymicrogenix.net/ or by sending you an email notification to the address associated with your account. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any changes, you should discontinue use of our website and contact us to close your account or request deletion of your information.

We maintain archived versions of previous Privacy Policy statements and can provide them upon request. If you have questions about changes to this policy or how they affect your personal information, please contact us at support@trymicrogenix.net.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how tryMicrogenix handles your personal information, we encourage you to contact us. We are committed to addressing your privacy concerns and responding to your inquiries in a timely manner.

You can reach our privacy team by email at support@trymicrogenix.net. For immediate assistance, you may also call us at +15143520808 during regular business hours. Our customer service representatives are available to help you exercise your privacy rights, update your information, or answer any questions about our data practices.

You may also contact us by mail at our physical address: tryMicrogenix, 7275 R. Sherbrooke E, Montréal, QC H1N 1E9, Canada. Please include your name, contact information, and a detailed description of your request or concern.

For specific requests such as accessing your personal information, requesting deletion of your data, or opting out of marketing communications, please provide sufficient details to help us locate your account and process your request efficiently. We will respond to verified requests within the timeframes required by applicable privacy laws.