Introduction

At tryMicrogenix, we want you to feel confident and satisfied with your purchase. This Refund Policy explains the conditions under which returns, refunds, and exchanges may be requested for products purchased through our website at http://trymicrogenix.net/. This policy applies to all purchases, including our Superfood Confection Powders, Luxe Functional Gummies, Luxe Daily Softgels, and Indulgent Extract Drops. By placing an order with tryMicrogenix, you agree to the terms outlined in this Refund Policy.

Eligibility for Returns

You may request a return within 30 days of the delivery date. To be eligible for a return, the product must be unopened, unused, and in its original packaging and condition. You must also provide proof of purchase, such as your order number or receipt. Due to health and safety regulations, opened or used products are not eligible for return unless they are defective or damaged.

Non-Returnable Items

Certain items are not eligible for return, including: Final sale or clearance items Gift cards Products marked as non-returnable at the time of purchase

Return Process

To initiate a return, please contact us at support@trymicrogenix.net or call +15143520808. Please include your order number and the reason for your return. Our support team will provide instructions on how to complete the return process. Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, refunds will be processed within 7–10 business days and issued to the original payment method used at checkout. Original shipping costs are non-refundable.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 7 days of delivery. Include your order number, a description of the issue, and photos of the product and packaging. We will review the case and may offer a replacement, refund, or store credit.

Exchanges

We only replace items if they are defective or damaged. If you need to request an exchange, please contact our support team with your order details and information about the product issue.

Contact Information

If you have any questions about this Refund Policy, please contact us: tryMicrogenix
7275 R. Sherbrooke E
Montréal, QC H1N 1E9
Canada

Email: support@trymicrogenix.net
Phone: +15143520808
Website: http://trymicrogenix.net/